Toll Free: 714-202-0019 Support@metpure.com

F.A.Q – Tank Water Heater

What do I do in case of water heater leakage?

A: To avoid damage when leakage occurs:

1. Turn off gas or electric:
For Gas: Turn top of dial from the ON to the OFF position.
For electric: Turn off power at circuit breaker panel.
2. Turn off water supply: Turn handle clockwise until it stops
3. Drain the water heater if necessary to avoid damage:
Attach a garden hose to drain faucet of the water heater and drain water.
4. Call MetPure for SAME DAY SERVICE.

I smell gas! What should I do?
1. Locate gas meter outside residence.
2. Turn gas valve: 1/4 turn from ON to OFF position.
3. Call MetPure for service.
Upon emergency, how fast can you respond?

If you call by noon to schedule, we guarantee SAME DAY SERVICE! If you happened to call later than noon, we can still offer you SAME DAY SERVICE for no additional charges if our technicians are available

How do I know if I need a new water heater?
  • Water buildup in or around the area of your water heater may suggest a leak.
  • Water-quality issues, if you are seeing rust or sediment in your water, it is time to consider a new water heater.
  • Your water heater no longer provides the same temperature or duration of hot water as it had in the past.
  • Your water heater makes a banging noise when boiling. This suggests heavy sediment built up which often occurs on antiquated water heaters.
  • Water leakage.
What’s the difference between water heaters that run on gas and electric?

Gas usually costs less to operate. Electric costs more to operate. Electrical water heaters are typically used in places with no access to gas line.

Do water heater installations require permits?

Permits are required on all water heater installations and permit fees vary from city to city. However, most cities understand that replacing water heater is urgent and will allow us to replace your water heater prior to applying for a permit. You could choose to apply the permit yourself or we could apply it for you. If you need help applying for a permit, our team of professionals could help you with that process

What if I have purchased a water heater already and just need it installed?

No problem, our professional installers can install any type of water heaters for you.

My hot water is coming too slowly, what can I do?

By installing a circulation pump may help you resolve this issue. MetPure can install a retrofit circulation pump, which uses less energy than a 25-watt light bulb. The pump could be controlled by a built-in timer and/or aquastat, and could save you up to 16,000 gallons of water per year. Give us a call today to minimize your hot water wait time and to start saving water.

F.A.Q – Tankless Water Heater

What is the biggest benefit of a tankless over a tank type of water heater?

Endless hot water. Traditional tank water heaters can only run hot water continuously to their capacity, typically 40 gallons or 50 gallons, before they require recovery time to reheat to the desired temperature. However, a tankless water heater can supply unlimited hot water throughout your home with no recovery time. This is especially beneficial for homes that occupy multiple family members that often take showers consecutively. Also, a tankless water heater could be beneficial to homes that are equipped with Jacuzzis or whirlpools, or tubs that require a large capacity of hot water because they could always be filled with hot steaming water without ever having to wait for the heater to reheat the water.

Does a tankless water heater have a pilot light?

Every tankless water heater installed by MetPure needs a power source that provides electronic ignition. The best thing about electronic ignition is that there is no open flame, so you don’t have to worry about the pilot going out or relighting the pilot like a traditional tank water heater.

What is the life expectancy of a tankless water heater?

Depending on your usage, the type of installation, and the quality of your water, they can last from 15 to 25 years. With good water quality and proper installation, a tankless water heater should last an average of 20 years. Whereas an average traditional tank heater last only about 8 to 10 years. With periodic flushing, and proper maintenance, tankless water heaters can last significantly longer than a traditional tank heater.

I have been told that tankless units are unreliable. Will it break down frequently?

Tankless water heater is a delicate machine with computer chips and multiple sensors. Often times, these sensors trigger an error because of improper installation or lack of maintenance, which sometimes give end users an impression that the machine is unreliable. With proper maintenance and installation, reliability, safety, and comfort are the best words to describe the performance of today’s tankless water heaters.

How do you adjust the temperature on a tankless water heater?

Most tankless water heaters come with a remote that could be used to adjust water temperature. Models that do not come with a remote may need to have it purchased separately. However, some may still have the temperature adjusted through wire connection or pressing on dip switches. Most tankless units are set at a default temperature of 120 degrees Fahrenheit. If other temperature is desired and a remote is not available, you could contact the manufacturer’s tech support for assistance.

Will I get instant hot water with a tankless water heater?

This is a common misconception of tankless water heaters. A tankless water heater does heat water on-demand when it senses a water flow; however, it does NOT provide hot water at the point of use instantly. Just like a tank water heater, it still takes time for the hot water to travel through the pipes until it reaches to the point of use- the further it is, the longer wait time there is. No matter what type of heater is installed, it will always take time for the hot water to travel through the plumbing inside the home. The length of time it takes depends on factors such as length of the pipes, water flow, and water pressure. If you are waiting too long for hot water to arrive at your point of use, it is recommended that you install a circulation pump which will eliminate your wait time and water waste.

Where can a tankless water heater be installed?

Tankless is a very versatile machine that can be mounted almost anywhere. With budget in mind, MetPure will consult with customers and provide them with the best location to mount the heater. The heaters could be mounted in locations such as inside a closet, in the garage, in the attic, inside the house, on top of the roof (commercial application), or in the side yard, etc. Since we are licensed and certified, we will make sure all ventings are installed according to code so there is no potential hazard for carbon monoxide poisoning.

Can I take the same gas line for the tank water heater and use it on the tankless water heater?

In most cases, NO. Tankless water heaters require 4 to 5 times more BTU (measurement of gas demand) than traditional residential tank water heaters. So, a dedicated gas line needs to be pulled from the gas meter to the proposed tankless water heater location and sized accordingly based on the unit’s BTU and the gas line’s total distance.

F.A.Q – Water Treatment System

What is hard water?

In general, “hard water” contains more contaminates than ordinary water. These contaminates are specifically calcium and magnesium ions. The degree of hardness of the water directly correlates with the level of dissolved calcium and magnesium in the water.

What are the disadvantages of having hard water?
  • Hard water forms a scale of deposits that can contribute to the inefficient operation or failure of water-using appliance.
  • Hard water scales and clogs water pipes which may lead to water flow reduction, slab leaks, pinhole pipe leaks, and eventually water re-pipe.
  • Hard water scale has been known to increase water heating energy bills by up to 25%.
  • Hard water may also cause spotting and filming on your crockery, kitchen countertops, plumbing fixtures, and shower doors. The contaminants from hard water are released faster when it comes into contact with heat, causing an increase in the amount of spotting that occurs.
  • Clothes washed in hard water often feel harsh and scratchy. The hardness combined with some soils to form insoluble salts, making them difficult to remove. Continuous laundering in hard water can damage fibers and shorten the life of clothes by up to 40%.
  • Bathing with soap in hard water leaves a film of sticky soap curd on the skin. Soap curd may lead to irritation and prevent the removal of soil and bacteria on the skin.
  • Hard water can shorten the life of appliances such as water heaters, clothes washers, dish washers, and many other water-using appliances.
What is a water softener?

A water softener contains resin media that attracts calcium and magnesium ions. Water becomes softened as the degree of dissolved calcium and magnesium are removed in the water.

How long does a water softener last?

All MetPure water softeners have a limited lifetime warranty (inquire for more details). However, depending on usages and water quality, resin media is recommended to be replaced every 8 to 10 years of use.

Do I need to maintain my water softener?

MetPure water softener requires no maintenance. It only requires salt for the regeneration process. Salt is usually added during regeneration of the softener. The more often a softener is regenerated, the more often salt needs to be added. Usually water softeners are checked once a month. To guarantee a satisfactory production of soft water, the salt level should be kept at least half-full at all times.

When do softener resin need replacement?

When water no longer feels soft, one should first consider problems such as the presence of the salt in the brine tank, system settings, or malfunctions of the meter and other softener components. When these elements are not the cause for not having soft water, then it may be time to replace the softener resins.

Why is salt being used in water softening?

Salt (NaCl) is used in the regeneration process. During regeneration, a string brine solution is flushed through the resin tank, bathing the resin beads in a stream of sodium ions ( Na+) which replace the accumulated calcium (Ca+2) and magnesium ions (Mg+2) (hardness). The brine solution, carrying the displaced calcium and magnesium ions, is then flushed down the drain by fresh water.

What is the difference between using salt (NaCl) vs potassium (KCl)?

Salt contains sodium, and for customers with NO sodium-related health concerns, salt or sodium chloride is an excellent choice because they are effective and inexpensive. Potassium chloride would be a better choice for customers with sodium-restricted diets and customers who are concerned about their overall sodium intake. In performance, both sodium and potassium are equally effective; however, potassium pellets cost relatively more than salt pellets.

F.A.Q – Water Filtration System

What is a reverse osmosis system?

Reverse osmosis systems produce pure water by forcing untreated water or tap water through a semi permeable membrane. The membrane has pore size of approximately 0.0001 micron, which lets only water molecules to pass through, and the contaminates that are separated from the membrane are forced down the drain. The system consists of both pre and post filters which are used for additional contaminant filtration.

How much water is actually used to make a gallon of RO water?

Most of our RO systems require to reject three gallons of waste water for every one gallon of purified water it makes. The rejected water is the byproduct of the RO process and contains the unwanted total dissolved solids. It is an insignificant amount compared to the overall water usage in a single household. However, many of our customers recycle the water for gardening purpose instead of draining the water to the drain pipe.

How is reverse osmosis water compared to bottled water?

Just as good or even better. MetPure uses the same reverse osmosis technology as what other major bottling plants use to filter their bottled water. However, having the system right in your own home, you can control the water quality the system produces, without fearing for other sources of contamination.

How are MetPure RO system compared to other ROs in the market?
  • Our systems are built in the U.S.A. using NSF certified components.
  • Our high performance filters and membranes last longer. Our pre-filters last a year and up to 5,000 gallons. Our RO membrane lasts 4 to 5 years with up to 94-96% total dissolved solid rejection rate.
  • Every system is lab-tested for leaks and passes through a 12-point inspection before we ship it out to our customers

 

 

When do we need to add a UV light to our system?

The use for a UV light is to disinfect water, mainly to destroy bacteria, viruses, and other microorganisms in the water. If you are on a municipal water system in the U.S., you will not need a UV light to compliment the RO system. However; if you are on a well water, then you can add a UV light to ensure safe drinking water.

Is it easy to change filters?

Yes. Filters are very easy to replace. Metpure sells filter wrench that you could use to change the filters yourself. The whole process will not take any more than 10 – 15 minutes to complete. However, if you are really concerned about changing the filters yourself, you can purchase our Easy Twist RO system, which is specifically designed for easy filter replacement. It literally takes 3 seconds to change a filter with the Easy Twist RO system.

If I move, can I take the system with me?

Of course. This system is very easy to uninstall. We do offer a moving-kit to help you uninstall and reinstall the system.

Is there any maintenance that I need to worry about?

Our RO systems use high quality, NSF certified components. Besides periodic filter replacement, the system should last a life time without maintenance. However, normal wear and tear, water quality, water pressure, and usage will contribute to the deterioration of water valves, storage tank, and other parts on the system.

Make an Appointment

438 W. Arrow Hwy., Unit 18
San Dimas, CA 91773
support@metpure.com
Toll Free: 800-880-9895
Tel: 714-202-0019
Fax: 714-202-0020